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SHIPPING & RETURNS

Shipping Policy

Live Fish Shipping Process

 

Before placing any order on Live Stock please contact us to check the availability of each fish. Stock and availability changes on a weekly basis, so to avoid disappointment or any delay on your order it is advised to check the availbility prior to placing your order. Majestic Aquariums will not accept responsibility for delayed orders if stock availability is not confirmed prior to the order being placed.

Live stock orders are ONLY shipped on Mondays, Tuesdays and Wednesdays. All orders are sent via a courier service and can be shipped to your home, work or any other physical address. Once your order has been dispatched, you’ll receive a email containing your tracking information. If nobody is available to sign for your order, our couriers are instructed to leave the package in a safe place. Please be aware we cannot ship fish to PO Boxes. 

Our Standard Delivery service is a flat rate of $9.95 charged on all other orders. This delivery service is only available for the following locations:

Return & Exchange Policy

  • Sydney Metro Area

  • Newcastle, Central Coast

  • Wollongong, Blue Mountains 

  • North Richmond

  • Canberra

  • Melbourne

  • Brisbane, Goldcoast

If you live outside of these areas, please contact us prior to placing your order as we may need to arrange an airport to airport service which is subject to extra charges. Please quote your postcode on all correspondence for an accurate shipping quote.

All of our fish are packed with the greatest of care. They are packed in insulated foam boxes with plenty of oxygen to ensure that they will arrive to you both happy and healthy. During the colder months, we will also include specialized heat packs to ensure the fish have a consistent temperature and are kept comfortable. 

NOTE:

  • We do not ship outside of Australia.

  • Koi are illegal in most states in Australia. Please check with your state's regulations prior to placing your order.

  • Western Australia customers are subject to a Quarantine Inspection Fee.

  • Western Australia customer cannot order live plants, snails or mussels - Fines can apply

  • Tasmanian customers are not able to receive Live Stock.

  • NT customers must have a permit before we can ship any livestock.

Dry Stock Shipping Process

Majestic Aquarium offers shipping to any location in Australia. 

Our Standard Delivery service to Australia is a flat rate of $9.95. If you live in NT, WA and SA please email us first to confirm the shipping costs as we don’t have an onsite freight calculator yet. 

Once your order has been dispatched, you’ll receive an email containing your tracking information.  Please allow for up to 5 days for delivery for Metro orders and 9 business days to the rest of Australia. 

For purchases of tanks and other products that are overly heavy or bulky, please contact us for a delivery quote prior to placing your order. This is to avoid any unexpected costs or disappointment on any extra shipping charges that the item may incur. Please ensure to quote your postcode on any correspondence with relation to a delivery quote.

We will do everything possible for you to get your order as quick and painlessly as possible.

Please understand that as we have over 11,000 products on our site it is impossible for us to carry them all in stock so we are relying on our supplier to be able to provide them to us in a timely manner to ensure you get your order. Please email us as you get questions.

Refunds will be issued for any order that cannot be filled in an agreeable time. 

We do not ship outside of Australia.

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Returns and DOA's

Dry Stock

Majestic Aquariums is unable to offer refunds due to a change of mind- Store credit or exchange will be offered. The store credit will be for the cost of the product less any shipping charges. All products must be returned within 14 days of receipt.

To place a request for a return please email shop@majesticdev.ozlocal.com.au. The email must include your Name, Order Number, Reason for the return and whether you would like a store credit or exchange. The item must be returned in the original shipping carton.  Products cannot be returned opened/used. Send any returns to Majestic Aquariums, 7/120-126 Taren Point Rd, Taren Point, Sydney, NSW, Australia. Please keep a record of shipment until you have received credit or replacement merchandise. 

Returns or exchanges are not offered on lighting tubes, globes or UVC tubes.

If you receive your item faulty or damaged please contact Majestic Aquariums with images and as much information on the damage to the product. A Majestic Aquariums Staff Member will be in touch with you as soon as possible.

Live Stock

Due to the complicated nature of packing and shipping procedures involved in handling livestock, unfortunately, we cannot accept any returns on livestock so please select carefully.

If anything is missing from your order or if you have any dead on arrival (DOA's) please take a photo of the fish inside the original shipping bag and email it to shop@majesticdev.ozlocal.com.au and we will arrange either a refund or store credit for you - whichever you prefer.

Please ensure that your email contains as much information as possible including Name, Order Number, Species of DOA, Number of DOA's and Whether you would prefer a refund or a store credit. Please be aware that Freight costs are Non-refundable and are not able to be claimed.

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